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Wowza Clearcaster

Clearcaster Cloud Orchestration

Pain Points

• Unable to identify the source of an issue.
• Receive an encoder output that is a dirty video feed.
• Encoder unable to adapt to variable network conditions.
• Limited technical expertise from on-premise users.
• Unable to quickly resolve issues with users.

ClearCaster Solution

• Show real-time or historical data using clear visualizations, so
faults can be quickly resolved.
• Alerts users to faults or potential issues ahead of time in plain
English.
• Thanks to ABR encoding, no video or audio drops-outs are a
thing of the past, broadcasts can also be recorded locally.
• Admins can decide exactly what user controls are exposed to
creatives or producers in the field.
• Experienced engineers can log-in from anywhere in the world
to solve more complex issues.

Confidence when
you press “Go Live”

Success in adverse
network conditions

Resolving issues
quickly

 

Powerful, Portable, and Professional

The ClearCaster Micro is a portable live encoding solution packed with features. Ideal for live event producers in the field, the all-in-one Micro provides a reliable, cost-efficient way to stream broadcast-quality video to any destination.

Key Features

  • Small and lightweight for on-the-go encoding

  • Powerful mini-work station; perfect for challenging network conditions and locations

  • Controlled by Wowza Cloud Orchestration API

  • Supports Custom Wowza Linux environment

  • Local and cloud recording and storage capabilities

Additional Features

  • Remote management

  • Live monitoring

  • User management

  • Closed captions

  • Titling and graphics

  • Multi-target/output

  • HEVC/H.265

  • SRT

Ideal Use Cases Include

  • House of worship

  • On-site events and news

  • Education

  • Government

  • Entertainment

  • Prosumers and more!

Enterprise-Class Reliability

The ClearCaster Enterprise is purpose-built for data centers and production teams, the fully redundant and scalable solution simplifies the streaming workflow and delivers next-generation video performance to any broadcast environment.

Key Features

  • Reliable 4K video delivery

  • Enterprise-class components

  • Rack-mountable; comes with pre-installed kit

  • Controlled by Wowza Cloud Orchestration API

  • Supports Custom Wowza Linux environment

  • Local and cloud recording and storage capabilities

Additional Features

  • Remote management

  • Live monitoring

  • User management

  • Closed captions

  • Titling and graphics

  • Multi-target/output

  • HEVC/H.265

  • SRT

Ideal Use Cases Include

  • Broadcasters

  • Large-scale productions

  • Telecommunications

  • Sports leagues

  • High-end video conferencing and more!

 

Clearcaster Micro (One Year)

  • Form Factor: 6”x6”x1”

  • Power: 12V DC

  • Network: 10/100/1000 Mbps

  • Resolution & Frame Rate: 

    • HD 1920P60; De-interlacing support

    • Up to 1080i/P60 (lower framerates, resolutions support); scaling support

  • Output Format: RTMP / RTMPS; MPEG-TS (unicast, multicast); RTSP / RTMP / HLS via pull only; SRT

  • Recording: Fragmented MP4; Record multiple outputs; Store on appliance and in cloud

Promo Code: wccm1

$1,875

Clearcaster Micro (Three Year)

  • Form Factor: 6”x6”x1”

  • Power: 12V DC

  • Network: 10/100/1000 Mbps

  • Resolution & Frame Rate: 

    • HD 1920P60; De-interlacing support

    • Up to 1080i/P60 (lower framerates, resolutions support); scaling support

  • Output Format: RTMP / RTMPS; MPEG-TS (unicast, multicast); RTSP / RTMP / HLS via pull only; SRT

  • Recording: Fragmented MP4; Record multiple outputs; Store on appliance and in cloud

Promo Code: wccm3

$3,225

Clearcaster Enterprise

(Three Year)

  • Form Factor: 2RU (4 post / 2p post)

  • Power: Dual 110V AC (redundant)

  • Network: 10/100/1000 Mbps

  • Resolution & Frame Rate: 

    • HD 2160P30 (4K); De-interlacing support

    • Up to 1080i/P60 (lower framerates, resolutions support); scaling support

  • Output Format: RTMP / RTMPS; MPEG-TS (unicast, multicast); RTSP / RTMP / HLS via pull only; SRT

  • Recording: Fragmented MP4; Record multiple outputs; Store on appliance and in cloud

Promo Code: wcce3

$4,875

 
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Revolutionary Cloud-Based Control!

Clearcaster Cloud Management

Remote Management

Use cloud-based control to manage your Clearcaster and go live.

Streamlined Workflows

Reliably take broadcasts live with just one clicks.

Multi-User Access

Provide your entire team with access to your encoders.

Health Monitoring

Identify issues quickly and ensure your broadcasts are ready to go live.

Custom Workflows

Build you own encoding workflows and use interface controls.

User Roles and Permissions

Restricts access on certain features to less technical team members.

Slates

Enable slates and clip injection to ensure clean starts and breaks.

Recording Management

Immediately access clean recordings of your broadcasts in the cloud.

APIs

Integrate with your favorite applications using  Clearcaster.

 

Enterprise - Front

Enterprise - Side

Enterprise - Back

Micro - Front

Micro - Side

Micro - Back

 

Clearcaster Micro - Hardware Specifications

Clearcaster Enterprise - Hardware Specifications

 

Clearcaster Network Requirements (In)

 

Clearcaster Network Requirements (Out)

Technical Specfications

Clearcaster Micro

1. Audio/Video Inputs


  • Physical: 1 x 3G-SDI/HDSDI BNC input, 1 x 3G-SDI/HDSDI BNC loopback,
  • IP 1 x MPEG-TS(UDP, SRT);RTSP; RMTP




2. Input Resolutions and Frame Rates


  • HD 1920P60; De-interlacing support
  • Up to 1080i/P60 (lower framerates, resolutions support); scaling support




3. Codec Support


  • Video Inputs: AVC / h.264; Via IP input HEVC/h.265, MPEG-2 support
  • Video Outputs: AVC / h.264 ; HEVC / h.265
  • Audio Inputs: Embedded audio, Via IP input AAC, AC-3 (Dolby Digital), MPEG-1 layer 2, MP3 support
  • Audio Output: AAC




4. Captions


  • Embedded CEA-608/708closed captions




5. Output Resolutions


  • Up to 1080p60; Encode up to 1 x 1080P + 1 x 720P rendition
  • Support for high framerates at lower resolutions
  • Controllable aspect rations and framerate; All outputs support multiple targets




6. Output Formats


  • RTMP / RTMPS; MPEG-TS (unicast, multicast); RTSP / RTMP / HLS via pull only; SRT




7. Recording


  • Fragmented MP4; Record multiple outputs; Store on appliance and in cloud.




8. Network


  • 1 GB Ethernet; DHCP Support; Manual Network Configurable




9. System Control


  • Cloud based browser control and template management.
  • Centralized API (GraphQL); User Management; Built in LCD Screen.




10. Hardware


  • Micro PC, External 12V PSU Dimensions: 17.3 x 3.5 x 16” / 43.94 x 8.89 x 40.64cm
  • Weight 2.62lbs / 1.19 kg
  • Dimensions 6.9 x 6.9 x 1.34 inch (175 x 175 x 34mm) [1.040 L]





Clearcaster Enterprise

1. Audio/Video Inputs


  • Physical: 1 x 6G-SDI/HDSDI BNC input, 1 x HDMI 1.4a, IP 1 x MPEG-TS(UDP, SRT);RTSP; RMTP




2. Input Resolutions and Frame Rates


  • HD 2160P30 (4K); De-interlacing support
  • Up to 1080i/P60 (lower framerates, resolutions support); scaling support




3. Codec Support


  • Video Inputs: AVC / h.264; Via IP input HEVC/h.265, MPEG-2 support
  • Video Outputs: AVC / h.264 ; HEVC / h.265
  • Audio Inputs: Embedded audio, Via IP input AAC, AC-3 (Dolby Digital), MPEG-1 layer 2, MP3 support
  • Audio Output: AAC




4. Captions


  • Embedded CEA-608/708closed captions




5. Output Resolutions


  • Up to 2160p30; Encode up to 2160P renditions with Full ABR ladder
  • Support for high framerates at lower resolutions
  • Controllable aspect rations and framerate; All outputs support multiple targets




6. Output Formats


  • RTMP / RTMPS; MPEG-TS (unicast, multicast); RTSP / RTMP / HLS via pull only; SRT




7. Recording


  • Fragmented MP4; Record multiple outputs; Store on appliance and in cloud




8. Network


  • 1 GB Ethernet; DHCP Support; Manual Network Configurable




9. System Control


  • Cloud based browser control and template management
  • Centralized API (GraphQL); User Management; Built in LCD Screen




10. Hardware


  • Dual 600W Fully Reduntant Power Supplies. Dimensions: 17.3 x 3.5 x 16” (43.94 x 8.89 x 40.64cm)
  • Weight 18lbs / 8.16 kg
  • Dimensions W:17.3in x H:3.5in x L:16in (43.94 x 8.89 x 40.64cm)





 

Frequently Asked Questions

1. What is the cost of a Wowza ClearCaster Cloud Orchestration subscription?


Wowza ClearCaster Cloud Orchestration is $750 per year, per channel with an auto-renewal subscription.




2. What does a Wowza ClearCaster Cloud Orchestration subscription include?


Wowza ClearCaster Cloud Orchestration includes standard support from Wowza and does not include hardware; which must be purchased separately. Wowza ClearCaster encoding software will be preloaded onto a turnkey ClearCaster hardware appliance upon arrival to the end-user.




3. Can I cancel or return my order?


No. Wowza has a no returns or cancellations policy for Wowza ClearCaster Cloud Orchestration sales. and PLEDO has a no return or cancellations policu for Wowza Clearcaster Cloud and a Hardware.




4. How does support work for Wowza ClearCaster Cloud Orchestration?


Standard support is included with purchase of Wowza ClearCaster Cloud Orchestration. Support includes email and web-based ticketing. Users can also access our free online user forums. Customers who purchase higher levels of Wowza support, such as Silver, Gold or Platinum will receive the additional benefits that those plans offer. Separate Hardware issues will be handled directly through Ciaratech support.




5. How does the Hardware warranty work?


If you have an issue with your ClearCaster encoding appliance, you can contact Wowza through valid support methods. If Wowza confirms there is an issue with your appliance, they will contact Ciara who will then issue a replacement.​​​​​​​




6. What is a ClearCaster Cloud Orchestration Subscription?


Previously, ClearCaster was sold as a turn-key appliance with a perpetual license. Originally launched as a Facebook Live only product in 2017, it was then updated in 2019 to the ClearCaster Pro with Universal mode. The Pro supported almost all social media platforms and universal streaming up to 4K.
In 2020, the Micro and Enterprise units are released with hardware from Ciara and subscription software activation from Wowza.




7. What type of Wowza support comes with the annual subscription?


Standard support is provided as part of the ClearCaster Cloud Orchestration subscription. This provides customers with the ability to create and track tickets in association with their subscription(s).
Customers who purchase premium levels of Wowza support such as Silver, Gold, or Platinum, will have the additional benefits of those plans applied to their ClearCaster solution also.




8. What happens to customers who allow their subscription to lapse?


The customer will be able to access the UI but will only be able to access the manager tab. Any systems paired with their account will be shown as offline. The customer will have the option to unpair any hardware device paired with this account so they can use the device with other Wowza accounts if they have an active subscription.
For these reasons, it is important for customers to proactively track the status of their accounts and subscriptions to insure the devices are always maintained with current subscriptions.




9. What happens to an existing Pro device when the warranty expires?


Any device that still has warranty coverage remaining will continue to have that coverage. If the device has a fault before the warranty expires, it will be fixed or replaced. However, as current hardware warranties expire, there will not be an option to extend that hardware warranty.




10. What happens to an existing Pro device when the software M&S expires?


Legacy customers who purchased systems with a perpetual license and have not kept up their M&S contracts will no longer be entitled to support. Additionally, if they have also refused to purchase a new subscription, they will be able to continue using the Cloud Orchestration software but will be limited to the creation and use of broadcasts at 720p resolution and will be limited to a single output target. They will also not have access to archived logs or recordings from the cloud.




11. Who does the customer call for support if the device has an issue?


Wowza support is always the first point of contact for ClearCaster issues. If the problem is determined to be purely hardware in nature, Wowza support will hand off the case to Ciara so they can finalize the resolution. This will insure a positive customer experience by eliminating the practice of “throwing the problem over the wall”.
If there is any obvious hardware problem, especially when the device is first received, such as damage in transit, system doesn’t power up, missing accessories, etc., the partner or customer can expedite resolution by contacting Ciara directly using support@ciaratech.com.




12. Should the customer call for support?


Either party can call support. Both the subscription tied to the end user’s account and the hardware device serial number are on record and as long as the subscription and/or warranty are current, support can be provided to the most appropriate party in the supply chain.




13. Will there be more ClearCasters in the family of devices in the future?


Although we have two great products in the family today, Wowza will absolutely update and add products as technology improves and as customer demands change.




14. Are other 3rd party hardware vendors planned?


Our plan is to work with Ciara exclusively for the first 12 months to insure efficiency and superb levels of customer satisfaction inclusive of partner satisfaction. However, over time we will look to include other vendors when additional choices make sense in the market.





 
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