Question 1

What kind of tripod do I need ?

Accepted Answer

You need a tripod with a 3/8" screw. It is bigger than the usual 1/4" screw generally used for cameras. Do not use a tripod with a head, because of poor stability (except very high cost tripods!) and because it has a 1/4" screw...

Question 2

Is it possible to plug PIXIO and the micro-beacons to a wall socket ? Do they work or do they only recharge ?

Accepted Answer

PIXIO and the micro-beacons can be plugged in a wall socket, and they work. It is a solution for filming all day long, and also to install PIXIO at a fixed place.

Question 3

Does PIXIO have an automatic tilt ?

Accepted Answer

PIXIO has a manual tilt you can set before filming. For most activity on a level ground, you don't need the automatic tilt. As an example, refer to this video taken with PIXIO from the stadium stands, above the arena: https://youtu.be/QLnXLRSC2R8

Question 4

Is it possible to live stream the video taken with PIXIO ?

Accepted Answer

Yes, the HDMI plug of the camera can be used to have the video in real time, and many providers can live stream this video. Recent cameras also have a live stream option through your smartphone.

Question 5

What is the connection needed on camera to have the automatic zoom and the REC control from the watch ?

Accepted Answer

The camera plug is called "Multi" or "LANC" or "A/V-R" depending on the model. The models listed on the website are compatible with Pixio, the others may not be compatible. Some non-listed models are compatible due to their similarities with compatible models, do not hesitate to ask us and we will check.

Question 6

I have a DSLR; Is it compatible with PIXIO ?

Accepted Answer

Any DSLR can be mounted on Pixio. But DSLRs do not have a motorized zoom. The zoom will remain fixed. Be careful that DSLRs generally do not have autofocus in video mode, so the video may be blurry.

Question 7

Where do I get the mechanical interface to allow smartphone and tablet to be used for filming ?

Accepted Answer

You need a common adaptor between Pixio and the smartphone or tablet. It is generally called "smartphone/tablet tripod adaptor". It costs a few dollars and can be found easily.

Question 8

With a tablet or smartphone, do I have the automatic zoom and the REC control from the watch ?"

Accepted Answer

No. A tablet or smartphone does not have any plug for zoom and record remote control.

Question 9

Is it possible to use the HDMI port of the camera for video recording or streaming, or is it disturbed by the zoom and REC control from PIXIO ?"

Accepted Answer

It is possible to use the HDMI port while PIXIO is controlling the zoom and the REC through the specific plug (multi, LANC, or A/V-R). HDMI plug is not used by PIXIO.

Question 10

Is it necessary to measure everything manually in detail to set-up the beacons at precise locations ?

Accepted Answer

No. It is like the GPS: you don't need to know the position of each satellites, it is automatic. Just put the 3 micro-beacons somewhere around your playground, switch them on, and you are done.

Question 11

Is it an issue if I go outside the area set-up by the beacons ?

Accepted Answer

No. You can go outside the area set up by the beacons and still be framed. And of course if you are going too far the camera will loose you, and it will find you again when you come back.

Question 12

Can I use PIXIO in a building with metallic walls?

Accepted Answer

Yes. Just take care to have all the elements of PIXIO a few inches (a few centimeters) away from the metal.

Question 13

Can I use PIXIO robot without the three beacons?

Accepted Answer

The three easy to set up beacons included with the PIXIO allow the robot to be responsive, precise and to film from 330ft (100meters) : it is exactly what makes PIXIO a unique technological product. The three beacons are used by the watch to calculate 10 times per second the position of the robot which explains exactly why you need the beacons to enjoy your PIXIO experience.

Question 14

How long does the beacon battery last? What if I need to film for a longer period?

Accepted Answer

The beacons battery lasts about 3 hours. If you still need more time to film, you can always use a power bank (not included). Just plug the power bank to the beacon and that’s it !

Question 15

What are the maximum and minimum operating temperatures?

Accepted Answer

As any electronic devices, PIXIO operation is not guaranteed at temperatures below 0°C (32°F) or temperatures above 40°C (104°F). In real life we have many customers using PIXIO since more than one year in cold countries, Canada, Sweden, Iceland, Norway, Finland etc., and they never had any problem in cold weather. And in our lab we tested PIXIO at -18°C.
Batteries usually have less autonomy in the cold, this is probably the main consequence.

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PIXIO is made for

Equestrians with horses

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Suzie Halle, Dressage, U.S.A

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