Available 24/7 at (573) 930-0260
Wowza Premium Support Plans
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Online ticket submission
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48-Hour response time
(weekdays only)
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Online ticket submission
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2-Hour response
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Support available 24x7x365
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Live chat support
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Web conference support
(with screen-share) -
1 Live event support session included
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Online ticket submission
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30-Minute response
-
Support available 24x7x365
-
Live chat support
-
Web conference support
(with screen-share) -
4 Live event support sessions included
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Dedicated account owner
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One Pro Serv Package per year
Which products are covered by the Silver, Gold and Platinum plans?
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The premium support plans apply to all Wowza products.
Who can buy premium support?
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Premium support must be purchased with a Wowza product or purchased by existing customers with active subscriptions or perpetual licenses with maintenance and support.
Are my support contacts covered by Silver, Gold and Platinum plans?
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Online ticket submission
-
2-Hour response
-
Support available 24x7x365
-
Live chat support
-
Web conference support
(with screen-share) -
1 Live event support session included
How does the web conference support work?
-
Online ticket submission
-
30-Minute response
-
Support available 24x7x365
-
Live chat support
-
Web conference support
(with screen-share) -
4 Live event support sessions included
-
Dedicated account owner
-
One Pro Serv Package per year